Returns and Refund Policy

Right to Cancel, Returns, and Refunds
Under the UK Consumer Contracts Regulations, your right to cancel an order depends on the type of product you have purchased:

• For Personalised / Custom Goods: In accordance with UK law, goods made to your unique specifications or clearly personalised are strictly exempt from the standard 14-day right to cancel or return. We cannot accept returns, cancellations, or exchanges on personalized items unless the item arrives damaged or we made an error in the engraving text.

• For Non-Personalised Goods: For standard, non-custom items, you have a legal right to change your mind and cancel your order within 14 days of receiving your items. You must notify us at hello@beamandivy.co.uk within this window. You must return the items safely at your own expense within 14 days of notifying us, and we will issue a full refund upon receipt of the undamaged goods.

• Damaged or Faulty Items: If your order arrives damaged or with an error made by us, please email us at hello@beamandivy.co.uk within 7 days of delivery with photographic evidence. We will gladly arrange a free replacement or a full refund.